At Havenix, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to make your shopping experience worry-free.

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1. Returns:

If you wish to return an item, please contact our customer service team within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Returns may be subject to a restocking fee, which will be deducted from your refund. You will be responsible for covering the return shipping costs.

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2. Refunds:

Once we receive your returned item and inspect it, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to process, and the timing can vary depending on your payment provider.

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3. Exchanges:

If you received a damaged or defective item, we will happily replace it for you. Please contact our customer service team within 7 days of receiving the product to arrange for an exchange.

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4. Non-Returnable Items:

Some items, such as personalized or custom-made products, are non-returnable unless they are defective or damaged upon receipt.

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5. Shipping Costs:

Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.

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6. Contact Us:

If you have any questions or need assistance with your return or refund, please reach out to our customer service team at customercare@havenixgolf.com or call us at +358 45 7830 8898

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Havenix reserves the right to update or modify this return and refund policy at any time. Please check our website for the most up-to-date information. Thank you for choosing Havenix!