返金ポリシー

At Havenix Golf, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to make your shopping experience worry-free.

1. Returns:

If you wish to return an item, please contact our customer service team within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. If you live in the EU, and have contacted us within 14 days of receiving your order, you will get a full refund and we will cover the return shipping cost. We will provide with you with printable label via email. For non-EU customers the return shipping cost will be deducted from the refund.

2. Refunds:

Once we receive your returned item and inspect it, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to process, and the timing can vary depending on your payment provider.

3. Exchanges:

If you received a damaged or defective item, we will happily replace it for you. Please contact our customer service team within 7 days of receiving the product to arrange for an exchange.

4. Non-Returnable Items:

Some items, such as personalized or custom-made products (including laser engraved products), are non-returnable unless they are defective or damaged upon receipt.

5. Shipping Costs:

If you live in the EU, and have contacted us within 14 days of receiving your order, you will get a full refund and we will cover the return shipping cost. We will provide with you with printable label via email. For non-EU customers the return shipping cost will be deducted from the refund.

6. Contact Us:

If you have any questions or need assistance with your return or refund, please reach out to our customer service team at customercare@havenixgolf.com or call us at +358 45 7830 8898

Havenix Golf reserves the right to update or modify this return and refund policy at any time. Please check our website for the most up-to-date information. Thank you for choosing Havenix Golf!